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Shipping & Delivery Policy

We are committed to providing reliable and transparent logistics services for all customers. Below is the detailed policy covering shipping arrangements, order tracking methods, and delivery-related matters.

Shipping

1. International Shipping Coverage

We offer global shipping services to customers worldwide. Relevant shipping fees will be calculated automatically and displayed during the checkout process. Keep an eye on our official platform for year-round discounts and exclusive promotions to save on your shipping costs.

2. Order Delivery Timeframe

The delivery duration varies based on your shipping destination and the delivery method you select.
  • Domestic orders (processed locally): Will arrive within 5–7 business days.
  • International orders: May take 7–15 business days to reach the destination.
A detailed delivery notice will be sent to your registered email address once your order is confirmed.

3. Available Shipping Methods

We provide two shipping options to meet different needs:
  • Expedited Express (Recommended): Shipping fee ranges from $9.9 to $30, depending on the delivery location. Packages will be delivered within 3–7 business days.
  • Super Save Express: A budget-friendly option with a fixed fee of $3.9. Free shipping is available for all orders over $30. Delivery takes 7–15 business days.

4. Shipping Carriers

We cooperate with leading global carriers and trusted local courier partners to ensure the safe and timely delivery of your packages.
  • For Expedited Express orders: We use premium carriers like DHL, UPS, or FedEx.
  • For Super Save Express orders: Delivery is fulfilled via national postal services.

5. Order Processing Time Clarification

Please note that order processing time is separate from shipping time and is not included in the estimated delivery window. After you place an order, our team will conduct strict quality checks on the products and carefully pack the items. This processing procedure typically takes 2–4 business days.

6. Import Tax Regulations

Generally, small-quantity purchases are exempt from import taxes. However, for bulk orders, import taxes may apply, subject to the tax policies and regulations of your country/region. We recommend checking the local customs rules before placing a bulk order to avoid unexpected costs.

Order Tracking

1. Tracking Number Issuance Timeline

After your order is processed and handed over to the carrier, the courier will generate a tracking number within 2–4 business days. In some cases, you may receive your package before getting the tracking number, so please stay alert to delivery notifications.
Once we obtain the tracking number, we will send it to you immediately via the email address linked to your order. If you have received the tracking number but the package has not arrived after 15 days, please visit our Contact Us page to resolve potential issues promptly.

2. Where to Find Your Tracking Number

The tracking number will be sent to your registered order email. Please check your inbox thoroughly, including the spam or trash folder. If you encounter any problems locating the tracking number, contact our customer service team via the Contact Us page for assistance.

3. Non-updated Logistics Information

During transit, logistics information will only be updated when the package reaches the next transfer hub and is scanned by the carrier. Typically, carriers update the logistics status within 3–5 days after the package is processed.
In some regions with underdeveloped information systems, certain courier companies may fail to update the logistics status in a timely manner. Rest assured, this does not mean your package has stopped moving. If you notice that the order status has not been updated for an extended period or if you have not received the package, please contact us immediately.

Delivery

1. Delayed Delivery Issues

Due to the reduced transportation capacity of airlines worldwide, most postal services currently operate only one flight per week. This has led to a significant backlog of packages at customs, airports, and postal processing centers, resulting in a 5–10 day delay in delivery times (delays may be longer in some regions). As long as the destination is within our delivery range, your package will be delivered as soon as the backlog is cleared. We appreciate your patience.
For time-sensitive orders, we recommend choosing paid expedited shipping services to ensure timely delivery.
If your order is within the 2–4 week estimated delivery window, please wait patiently—your package is on its way. If 40 days have passed since you placed the order and you still have not received your package, contact us via the Contact Us page. We will offer you a full refund or arrange a replacement at your discretion. Please refrain from filing disputes with your bank or PayPal directly; contacting us first will allow us to resolve the issue more efficiently with our comprehensive after-sales return and exchange policy.

2. Factors Affecting Logistics Speed

Several factors may cause delivery delays, including:
  • Peak shopping seasons and holidays (e.g., Black Friday, Halloween, Christmas).
  • Changes in customs inspection rules and import policies.
  • Complex traffic conditions and unexpected weather events.
  • Unforeseen social disruptions (e.g., strikes, public demonstrations).
  • Local postal service disruptions due to regional policy adjustments or operational issues.

3. "Delivered" Status but Package Not Received

If the tracking system shows the package as "delivered" but you have not received it, please try the following steps first:
  1. Check your mailbox, front porch, or other common delivery locations around your residence.
  2. Confirm with your neighbors or property management to see if they have signed for the package on your behalf.
  3. Contact the shipping carrier directly with your tracking number and valid ID to inquire about the delivery details.
If you still cannot locate the package after taking these steps, please contact our customer service team for further assistance.

4. Package Return Reasons

Packages may be returned to our warehouse for the following reasons:
  1. Incorrect or incomplete delivery address provided at checkout.
  2. Invalid or unreachable phone number, leading to failed delivery attempts.
  3. Failed delivery due to the recipient being unavailable after multiple attempts, or the package being refused at customs.
For more specific information about the return, you can contact the shipping carrier directly. You may also reach out to our customer service team for further support and solutions.