Refund And Return Policy
To ensure a smooth shopping experience for all customers, the following return and exchange regulations are formulated. Please read them carefully before initiating a return or exchange request:
1. Eligible Exchange Scenarios Within the Grace Period: Customers may apply for an exchange if the product size does not fit or the product is damaged during transit. This exchange privilege is valid within 7 calendar days from the date of receiving the product, and our store will provide free exchange services for qualified requests.
2. Exchange Terms Beyond the Grace Period: For exchange applications submitted after the 7-day grace period, the buyer shall be responsible for all shipping costs incurred during the exchange process.
3. Non-Eligible Scenarios: Returns or exchanges will not be accepted in the following cases: (a) The product is damaged or rendered unusable due to improper use, mishandling, or usage exceeding the product's specified capacity by the buyer; (b) The product is a clearance item.
4. Requirements for Returned Products: All returned products must be accompanied by their original packaging and all accompanying accessories (e.g., tags, manuals). The original packaging and product labels must remain intact and undamaged; otherwise, the return or exchange request may be rejected.
5. Return Shipping Instructions: Sellers shall ensure that returned products are shipped to the designated address without incurring any additional costs. The official return address is: Zhicheng Auto Repair Shop, Dazhai Road, Yanta District, Xi'an City, Shaanxi Province, China.
6. General Reminder: If you encounter any issues related to returns or exchanges, please contact the seller promptly for assistance. We will handle your request as quickly as possible based on the above regulations.